Gary Wilson 809 West Cayuga St. Philadelphia, PA 19037 (813) 555 - 6026 Objective   Position as a Nurse of Health Care Provider   Employment History   St. Mark's Hospital, Philadelphia, PA Surgical Nurse, 1994 to Present Served as a staff surgical nurse. Provided health care checks for a diverse population. Performed blood pressure tests for community health outreach programs, provided a wide range of services including women's health clinic services and care for elderly patients.   Licenses   • R.N. - American Medical Association.   Education   B.S., Nursing, 1994 University of Scranton, Scranton, PA   Professional Affiliations   • Monroe County Medical Society • Pennsylvania Nursing Association   References   Available upon request

William Reede 87 Macon St. Houston, TX 77082 (902) 55 - 0975 Objective   Executive-level position with responsibilities in Technical Support and Customer Relations.   Strengths • Project Management Team Building & Leadership • Staffing & Budgeting Planning & Scheduling • Resource Planning & Allocation Multi-Project Administration • Product Development (Software, QA, Documentation) • Process Improvement • International Customer Service and Support • Call Center Management, Telephony, Computer Telephony Integration • Service Delivery Systems and Quality Management Acomplishments • Directed the customer service and technical support for a $100M software company • Implemented a global strategy for measuring and improving international service. • Negotiated service contracts with Fortune 500 companies • Instituted formalized program schedules, periodic program reviews • Managed the delivery of multiple simultaneous products including the introduction of new technologies   Experience Billings Corporation, Houston, TX Director of Customer Relations, 1997 - Present Provided strategic direction and operations management for the customer service division of a multinational softward company.   Delta Software, Houston, TX Director of Customer Service, 1993 - 1997 Directed all aspects of client relations and technical support.   Anderson Associates, Austin, TX Manager of Customer Services, 1990 - 1993 Developed a special consulting brance that was designed specifically to meet the computing needs of small business owners in the Austin area.   Education   University of Texas, Austin, TX B.A., Business Administration, 1990   Affiliations • Member - Texas Customer Service Association • Member - American Society of Technical Professionals   Selected Publications & Presentations   Protecting Your Company's Server, presentation, New York, NY, 5/01 Customer Service in the New Century, presentation, Paris, France, 3/00 Tech Brainstorming, article, Houston Chronicle, 12/11/99 The Decline in Service Quality, presentation, New York, NY, 2/99 Understanding the Service Industry, article, Business Weekly, 9/02/98   References   • Available on request.

Kendra Reed 1824 Overland Dr. Harrisburg, PA 17103 (717) 555 - 8235 Objective Position as an Office Manager Accomplishments   • Maintained schedules and appointment calendars for entire office staff. • Placed orders for office supplies, equipment, and services.). • Supported management and staff and assisted with major projects. • Resolved accounting issues regarding invoicing. • Performed daily clerical functions: phones, typing, filing, and customer service. • Processed accounts payable and payroll time sheets.   Experience   Harrisburg Chamber of Commerce, Harrisburg, PA Office Manager, 1998 - Present Designed annual Chamber of Commerce Business Directory. Responsible for orchestrating annual Chamber Gala. Supported Chamber President in all aspects of operations. Drafted extensive correspondence and handled inquiries from the public.   Jenson Industries, Harrisburg, PA Office Manager, 1993 - 1997 Responsible for coordinating all shipping and receiving operations for this national distribution center. Maintained shipment logs, communicated deadlines with production departments. Handled invoices, drafting of weekly production reports, and all correspondence. Skills   • Microsoft Word, Windows 3.1, Windows 95/98/2000/NT, Lotus 1-2-3, Excel, DataEase/Novell Systems   Education   Pennsylvania State University, Erie, PA B.A., Communications, 1994